Ahead of your visit, please see our Shoe Buying Guide and Returns Policy as we do not offer refunds (but we do provide a credit note or exchange for any unworn shoes with the original packaging but this does not effect your statutory rights) and if you child is anxious about having the experience then you may find our social story helpful here.

If you need to amend your booking then please 'sign up' (top right on website header) and set up an account so that you have full functionality for your profile. 

Booking Policy

Appointments are available for 1,2,3 or 4 children and carries a £5/10/15 charge which is non refundable if you do not attend the appointment or cancel with less than 24 hours notice (non-negotiable). The charge can be used as credit against a purchase on the day or on a future purchase.


We have allocated 15 minutes per booking, there is flexibility with timings should your child have special requirements or needs. If you are late we reserve the right to refuse service and your fee will not be refunded. Camp Road has limited parking so please allow sufficient time to park in the nearby car park.

Please bring clean socks for your child ( but we aim to have socks available to purchase).


No more than 4 people over the age of 5 may accompany a booking.


Pushchairs are permitted in store but we have limited space so if possible please leave near the door (please call and let us know in advance if you require wheelchair access)


We have no customer toilet facilities

We politely ask that all customers wear a mask (unless you are exempt). Closure and subsequent disruption from isolation is a far greater issue than wearing a mask and until this is no longer a threat we will not be changing our policy

If you have any questions, feel free to get in touch

You will receive appointment reminders and a follow up message via email. The unsubscribe button is at the foot of the email.

** By booking an appointment you confirm that you accept the above policy **