Returns / Refund Policy

Online Refund / Returns Policy

For store purchases click here

Thank you for visiting and shopping at www.shuzu.co.uk.

If you are not entirely satisfied with your online purchase, we're here to help and and can be contacted mail@shuzu.co.uk

Unworn Returns

You have 14 calendar days from the day after you receive your order to notify us that you would like to return an item and then 14 days to return it to us.

To be eligible for a return, your item must be unused with the original packaging and in the same condition that you received it.

Please include a proof of purchase (order details).

The buyer pays the cost of return postage. Please insure the item and have a signed-for service. We request that you contact us before returning the item to ensure you have the appropriate address for safe return.

Your statutory rights are not affected.

Worn Returns

Once footwear has been worn outside it can not be returned for any reason other than a manufacturing fault. A manufacturing fault will appear within the first few wears and is due to poor construction and not how the shoes have been worn which is general wear and tear.

Please contact us as soon as a fault appears or you would like any further information (please see our document 'Guide to Buying New Shoes' written for instore purchases featured on this website as it may also include useful information).

Your statutory rights are not affected.

Processing Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will refund your original method of payment within 24 business hours but the credit to your account is depending on your card issuer's policies.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item and we request that you select a fully insured and signed for service. We request that you contact us before returning the item to ensure you have the appropriate address for safe return.

Shipping costs are non-refundable except for manufacturing faults identified before wear and if you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions then please contact us mail@shuzu.co.uk