Postage Policy

 

Thank you for visiting and shopping at www.shuzu.co.uk.

 

Shipping Destinations

At present we only offer Domestic Shipping.

 

Processing Time

All orders are processed within 2-3 business days.

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery.

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

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Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Hermes are our preferred courier company and we send your goods to be signed for and insured for the full value of the goods. Hermes aim to deliver the parcel within 2 business days. We may vary our courier company from time to time.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

 

Damages

If your goods are damaged during transit. Please photo the package as it has been received and save all packaging materials and damaged goods before contacting us mail@shuzu.co.uk

 

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.